Warranties and Servicing
Warranty Coverage
We know how important it is to keep your equipment running smoothly. Here’s how we help you do that.
Most of our equipment comes with a manufacturer’s warranty. For tools and equipment without a warranty, we’ll advise on the best options for repair or replacement. Give us a call to check the warranty details of your specific equipment and discuss the most practical solution for you.
Servicing
Regular maintenance helps keep your equipment running reliably and can reduce the risk of unexpected breakdowns.
- Check-ups to keep your machine running smoothly
- Updates when needed
- Spotting potential issues early
- Calibration checks
When equipment stops performing as it should, X-Pak can help assess the issue and arrange repair support where possible.
- Quick response when you need help
- Technical support by phone or email
- Experienced technicians able to visit on-site
- We work around your schedule where possible
We can assist with spare parts for supported equipment to help extend service life and minimise downtime.
- Genuine and compatible parts
- Common wear parts
- Replacement components
- Advice on suitable parts for your equipment
Keep Your PET Strapping Operations Running Without Missing a Beat
To provide more specialised support for strapping customers, X-Pak offers a dedicated PET Battery Tool Service Program.
PET battery tools work hard in busy packing, warehousing and dispatch environments. Over time, worn parts, poor tensioning, battery issues and missed maintenance can lead to inconsistent strapping, downtime and unnecessary replacement costs.
Our PET Battery Tool Service Program includes inspection, testing, calibration and replacement of worn parts where required, helping keep your tools performing safely, consistently and reliably.
The program is available as a one-off service or as part of a preventative maintenance approach. There is no lock-in and no requirement to have purchased the tool from X-Pak.
Need Tools While Yours are Being Serviced?
Don’t let repairs slow you down. X-Pak’s loan program for PET strapping tools ensures your business maintains peak productivity even when your tools need attention.
Our loan service gives you:
- Essential PET tools on demand – we’ve got you covered, whatever type of tensioner you need
- Tailored lending solutions – flexible options that adapt to your specific needs – we even offer options to store ready to go, on site!
- Seamless transition – our team handles the changeover quickly and efficiently
With X-Pak’s loan equipment service, you’ll experience zero downtime, maintain production schedules, and keep your team working at full capacity.
Many customers tell us this service alone has saved them thousands in lost productivity!
Why risk project delays or disappointed customers? Contact us today on 1300 551 281 to learn about our loan equipment program, or email info@xpak.com.au to arrange your backup solution.